1. When a client seeks help, and I accept a person for such care, it is essential for both of us to be working towards the same objective. I do not offer to diagnose or treat any disease. I offer methods of restoring balance to your body and mind as a way of helping you achieve your goals and live the life you deserve. If you desire diagnosis for a symptom I will recommend you seek the services of a medical or allied health care provider.

2. PRIVACY: The provision of holistic kinesiology services entails the collection and recording of personal information relevant to your current situation. This information is a necessary part of your assessment and treatment protocol.

Our practice management software is provided by Zanda.

“We [Zanda] treat all information we collect directly or indirectly as strictly confidential. We do not rent, lease nor make available its customer lists or any other information contained in customer accounts (including client details), to third parties. We will not reveal, disclose, sell, distribute, rent, license, share or pass onto any third party (other than those who are contracted or supply services to us including spam filter operators) any personal information that may have been provided to us directly, or stored in a customer’s account unless we have express consent to do so, other than in the circumstances set out in this policy”

If you would like more information on Zanda’s privacy policy please visit Privacy Policy | Zanda

3. WEBSITE COOKIES: This site uses cookies from Google to deliver its services and to analyse traffic. Information about your use of this site is shared with Google. By using this site, you agree to its use of cookies.

Visit the Google Cookie Policy site to learn more.

4. CONFIDENTIALITY: Any information gathered, recorded, and filed is available upon request. All personal information gathered during the session/s shall remain confidential and secure except if

   1. It is subpoenaed by a court or

   2. Prior approval has been obtained to provide a written report to another professional or agency (e.g. a GP or a solicitor) or discuss the material with another person (e.g. a parent or employer).

4. DEPOSIT: A 20% deposit is required to secure your session. This is not refundable, however can be used toward a subsequent session if the terms of the cancellation policy are met.

5. CANCELLATION POLICY: The appointment time reserved for you is exclusively for you. Please arrive promptly to obtain your full session. I require 24-hours notice of cancellation. Unless cancelled with 24 hours or more notice, you are financially responsible for the time reserved. If you must cancel, or reschedule, an appointment due to an emergency, please notify me as soon as possible, I understand that things do happen.
   If you do cancel with less than 8 hours notice, full payment for your next session is required before I will schedule a new session, regardless of reason. Thank you for your consideration and understanding. 

6. LATENESS POLICY: Lateness of more than 15 minutes results in cancellation of appointment, unless otherwise agreed upon. This time has been exclusively set aside especially for you and I want you to get the full benefit. 

2. NO SHOW: In the event of a no call/no show situation, in addition to Cancellation/Lateness Policies, the client will be charged for the full session cost. 

If you have any questions about the above please email me at hello@jessicamoody.com.au

Last updated: January 2025